Refund policy

Damaged, defective or wrong items

If your table arrives damaged, the lights or remote don't work, or you received the wrong table, email us at info@jinglewoodhouse.com within 24 hours of delivery. Include your order number and photos or a short video of the problem and the box it arrived in.

Once we've reviewed it, we'll send you a replacement or give you a full refund, whichever you prefer. If we need the table back, we'll arrange the return and pay for it.

Change of mind

We don't accept returns or offer refunds if you change your mind or no longer want your table. Please check the size, design and details on the product page before you order.

Sale items

Items bought on sale are final sale. They're still covered if they arrive damaged or defective, or if you received the wrong item.

Order cancellations

You can cancel your order within 24 hours of placing it for a full refund. Email us with your order number. After 24 hours, we're unable to cancel or change an order.

Lost or stolen packages

Once tracking shows your order as delivered, we can't refund or replace a package that's lost or stolen. We'll gladly help you follow up with the carrier.

How refunds are paid

Approved refunds go back to your original payment method, in the currency you paid (USD or CAD), within 5 business days. Your bank may take a few extra days to show it on your statement.

Questions

Email us at info@jinglewoodhouse.com and we'll be happy to help.